Return & Refund Policy

Returns

We accept returns only for defective or damaged products at no cost to you.
If your item arrives broken, defective, or significantly different from what you ordered, please contact us within 14 days of delivery with clear photos or video showing the issue.

To be eligible for a return:

• The item must be unused and in its original packaging.
• You must contact us first to get return authorization.
• Returns without prior approval will not be accepted.

Important:
To help us verify damage caused during shipping, we kindly ask you to record a video while opening the package. This will serve as evidence for our internal process and shipping insurance claims, but you are not required to work with the shipping company. Regardless of the outcome of the claim, we will proceed with your return or exchange as soon as you provide the required video evidence.

Please note:

• We do not accept returns for non-defective reasons (e.g. change of mind, wrong size, custom preferences).

Exchanges

We accept exchanges for defective or incorrect products at no cost to you.
If you received the wrong model or a damaged item, we will gladly replace it.

• Please notify us within 14 days of receiving the item.
• Just like with returns, we only ask for clear video evidence while unboxing.
• Once received, we will immediately send out a replacement from either our US or Vietnam warehouse, depending on stock availability.
• You do not need to wait for our claim with the carrier to be processed.

How to Request a Return or Exchange

Please contact us at:
📧 support@premiumwoodart.com
🌐 Contact Form

Address for Returns

(Return instructions will be provided after return approval. Please do not send items back without confirmation.)